FAQ

You can find REX on both the Apple App Store (for iOS users) and Google Play Store (for Android users).

• In the U.S. and Canada, users must be at least 13 years old to create a REX account.

• In other countries, the minimum age requirement varies based on local data protection regulations (usually 16 years old in most of Europe).

• iOS: REX requires iOS 14.0 or later and is currently supported only on iPhones (not on iPads or iPad Mini).

• Android: REX requires Android 6.0 or later.

REX is designed to help you exchange resources within your existing social circles. Granting contact access allows REX to connect you with people you already know who are also using the app. 

To be automatically added to your REX community and start seeing posts, your contacts must:

1. Be saved in your phone’s contact list.

2. Already be a REX member.

3. Have launched or refreshed the REX app after you completed your verification and profile setup.

Ask them to open the REX app on their phone to auto-connect. You can also refresh your feed by swiping down on the main REX screen to ensure you see the most recent connections and posts. 

• If they are already REX members: Go to the ‘Community’ screen, select ‘Add Contact,’ and enter their phone number. They’ll receive an invitation, and once they accept, you’ll be connected.

• If they’re not on REX yet: Share a REX post with them. This will include an invite and a link to download the app.

• Your direct contacts (people on your REX community list).

• Their direct contacts (friends of friends, or 2nd-degree connections).

This expanded visibility helps foster a stronger community by allowing a broader network to engage with your posts. You can always check how you're connected to someone by tapping the ‘Community Link’ icon.

Yes! When creating a post, you can choose who sees it:

• Default: ‘My REX contacts + their contacts’ (your direct contacts + their direct contacts).

• More private: Select ‘Chosen REX contacts’ to limit visibility to specific people or groups in your REX contact list. 

• Absolutely! You can set up community groups within your contact list. This allows you to share posts exclusively with members of that group. Only first-degree contacts within the group will see the post—second-degree contacts won’t have access.

• For seamless exchanges, consider creating groups with people you interact with regularly (e.g., coworkers, classmates, neighbors, teammates).

To block someone:

1. Go to their profile.

2. Tap the three-dot menu (⋯) in the top right corner.

3. Select ‘Block User.’

4. Confirm your action.

Once blocked, they won’t see your posts or send you messages, and vice versa. They won’t be notified, and blocking is mutual—both of you will be invisible to each other until unblocked.

✅ Allowed Items:

• Clothing & Accessories – Gently used or new clothing, shoes, bags, jewelry.

• Furniture – Chairs, tables, sofas, bookshelves.

• Electronics – Phones, tablets, laptops, chargers.

• Books & Magazines – Novels, textbooks, comic books.

• Toys & Games – Board games, puzzles, stuffed animals.

• Home Goods – Cookware, utensils, lamps, bedding.

• School & Office Supplies – Notebooks, pens, backpacks.

• Sports & Outdoor Gear – Bicycles, camping gear, yoga mats.

• Pet Supplies – Beds, carriers, toys, food bowls.

• Arts & Crafts Materials – Fabric, paints, brushes, DIY supplies.

❌ Prohibited Items:

• Weapons & Firearms

• Ammunition

• Tobacco or Vaping products

• Alcohol

• Cannabis and any product containing THC

• CBD products derived from cannabis

• Prescription Drugs

• Any other controlled substances

• Drug paraphernalia

• Hazardous or Flammable Materials

• Used Personal Hygiene Products (e.g., toothbrushes, razors)

Legal Disclaimers for Posting Items
By posting items (including food and pets), you agree to follow these guidelines:

Food:

• Only post food that is safe, properly stored, and within its expiration date.

• Clearly label items that may cause allergic reactions.

• Harmful or unsafe food is strictly prohibited.

Pets:

• If rehoming a pet, ensure the new owner can provide proper care.

• Follow all local animal welfare laws.

• No selling of pets—rehoming or adoption only.

General Disclaimer:

• Users must comply with all local laws and regulations when posting or receiving items.

• REX is not responsible for the condition, safety, or legality of items exchanged.

REX is designed to make it easy for friends, family, and close social circles to share items freely. To ensure a smooth and respectful experience for everyone, please follow these guidelines when posting and sharing.

1. Posting Items

• Be Honest & Accurate – Provide clear descriptions and photos of the item, including any signs of wear and tear.

• Only Post What You Can Give – Ensure the item is available and ready for pickup or exchange.

• Respect Quality Standards – Items should be clean, functional, and in good condition (unless stated otherwise).

• Follow Posting Rules – Certain items cannot be posted, such as weapons, hazardous materials, and restricted goods (see the full prohibited items list in the FAQ).

2. Requesting & Receiving Items

• Request Responsibly – Only ask for items you genuinely need to allow fair access for everyone.

• Be Reliable – Arrange for pickup or delivery promptly after claiming an item.

• Respect the Giver’s Terms – Follow any specific instructions they provide, such as pickup location and time.

• No Selling or Trading – Items shared on REX are free. Reselling items obtained through REX is not allowed unless the original giver consents to donate them for charitable fundraisers.

3. Passing Items Along

• Help with Friendly Delivery – If possible, assist in passing items along to make sharing easier for your community.

• Keep Items Secure – Handle shared items with care and ensure they reach the intended recipient.

• Stay Transparent – If an item is delayed or can’t be delivered, communicate with the giver and receiver.

4. Sharing with Kindness & Respect

• Be Punctual – Respect each other’s time by showing up as agreed for pickups and deliveries.

• Be Thoughtful – Only take what you need and avoid taking advantage of generosity.

• Foster a Positive Community – REX is built on trust and goodwill. Treat others with kindness and gratitude when giving, receiving, or passing along items.

By following these guidelines, we can ensure that REX remains a valuable and trusted space for sharing within our social circles. Happy sharing! 😊

If you wish to delete your account:

1. Go to ‘My REX’ in your profile.

2. Tap the settings icon (⚙️).

3. Scroll down and select ‘Delete Account.’

4. Enter your REX phone number to confirm.

⚠️ Important: Deleting your account is permanent and cannot be undone. This will erase your profile, messages, and all posts.

We’d love to hear from you! Whether you have a question, feedback, or need support, feel free to reach out to us at joinREX.chat@gmail.com . Our team is happy to help!